from TM Customer Care Support -help@tm.net.my-
to miloki@gmail.com
date Fri, Nov 6, 2009 at 4:12 PM
subject Rebate approved
Dear Mr. Mohd Umar,
Thank you for contacting TM.
We refer to your e-mail on rebate issue, we received your acknowledgement and we are glad to hear that your rebate had been approved by the relevant department with the amount of RM55.00 on 5th November 2009.
Kindly take note that your rebate will be reflected in the next month bill statement. Should you need further assistance on this matter, kindly contact our Billing Department at 100 and select ‘Internet Service’.
We would like to thank you for your feedback and we look forward to serving you better.
Regards,
Anwaruddin Ibrahim
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
www.tm.com.my
(ICOMS#9403390-651497)
P/s :- Thanks again to Streamyx Billing of TMNET….
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December 1st, 2009 at 9:31 am
TO WHOM IT MAY CONCERN!
When I first subscribed with the streamyx, my first concern was about the bills. I have asked the installer of my streamyx and he assured me that I would receive a monthly bill for my convenient to pay at the nearest booth.
True enough I had been receiving my bills frequently but since the hari raya holidays I have not had received my bills yet. I assumed that because of the festivities, my bills were overlooked and did not bother to inquire about it but now it is coming to its fourth month.
I should be grateful if you could advice me how to go about paying my monthly subscription fee without a bill. Credit card is out of question or going to the TM payment counter is too far for me. I use to pay at the post office counter which is the nearest and convenient for me.
December 1st, 2009 at 9:55 am
I appreciate the excellence service rendered by streamyx to me. I do not want anything to hamper such services by delayed payment of my dues. So come on streamyx do justice to your faithful subscribers.