Rebate request From TMNET
from help@tm.com.my
to miloki@gmail.com
date Thu, Nov 5, 2009 at 12:03 PM
subject Rebate request
Dear Mr. Mohd Umar,
Thank you for bringing this matter to our attention.
We write in response to your request dated 4th November 2009 pertaining to the matter above.
We regret that your Streamyx connection does not function to the expected level of efficiency.
Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.
We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select “Internet Services”.
Thank you.
Regards,
Ernie Yusnie Binti Abu Kasim
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.
www.tm.net.my
(Reference No: 1-5134092705)
P/s :- Baru baru nie line streamyx umah omaQ rosak dari hari jumaat hingga selasa… so selepas omaQ buat report hari jumaat tu.. baru elok balik sampai selasa… lepas seatle semua proses repair .. omaQ call 100 bahagian billing minta rebate duit or tolak dalam akuan streamyx omaQ.. sbb omaQ tak leh guna 4 hari.. so dia orang tgh uruskan…
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